Support

Arca Support

Arca is developed and operated by QUATTRO TECH LLC.

Contact

For support or a privacy request, email support@arcareader.app. QUATTRO TECH LLC operates Arca. Business and mailing address: 308 Ferndale Rd, Buffalo, NY 14221, United States. Telephone: +1 (716) 771-8958.

For business inquiries, contact charlie@quattrotech.dev.

Common questions

Who is this beta for? The current invitation round is for selected US testers aged 18 or older. TestFlight feedback and diagnostics are handled separately from Arca’s own optional settings; see the privacy policy.

Why are some features unavailable? In iOS builds 116 and later, analytics, crash reporting, new Digest signup, Google sign-in and learned personalization require an Apple age-range response establishing that you are 18 or older. Unknown, declined, unavailable or younger responses keep them off. Reading, search, bookmarks, source selection and Standard voice remain available. Purchase Diagnostics, introduced in build 118, has the same age requirement. Analytics, Crash Reports and Purchase Diagnostics each need separate consent.

How does the feed get personalized? When adult age-range eligibility permits learned personalization, Arca ranks each story using recency plus on-device source and keyword signals from what you read, like, and dislike. The Top Pick reflects that same local ranking. Arca does not upload your reading profile to its servers; Apple device backups may include local app data depending on your settings.

Can I add my own RSS feeds? Yes. On Android, you can add up to 32 supported, public, credential-free HTTPS RSS feeds. On Apple devices, add compatible custom RSS feed URLs from Sources. Added feeds appear in your feed and search like built-in sources.

How do I delete my account or data? Arca doesn't require an account on Android. Use Profile → Delete local app data to remove saved articles, reading history, preferences, cached content, podcast state, and onboarding choices from that Android device. Android cloud backup and device transfer are disabled for Arca, so uninstalling also removes the app's local data. On iOS, use Profile → Delete Account & Data → Delete Arca App Data to erase local state, sign out, request analytics deletion, and send an account-data deletion request through iCloud. Other devices act only after receiving and processing it; delivery is not guaranteed. The paired Watch acts on its iPhone’s next update. Genuinely new podcast listening progress after deletion can remain and sync back. See the privacy policy for the other-device and Watch download limits. Deleting current app data does not directly edit an existing Apple device backup; manage backups through Apple's device and backup controls.

Does deleting my data cancel Arca+? No. Cancel an Apple subscription in Settings → your name → Subscriptions. Cancel an Android subscription in Google Play under Payments & subscriptions → Subscriptions. Arca cannot cancel a store subscription for you, and deleting data or uninstalling does not stop renewal.

What about sign-in and the Daily Briefing email? The current Android app has no sign-in flow. On Apple devices, revoke Sign in with Apple or Google authorization from the corresponding account settings if needed. On either platform, use the unsubscribe link in a confirmed Daily Briefing email; deleting app data does not unsubscribe that address.

Why does an article ask me to subscribe? Some publishers put their articles behind a paywall. For approved public pages, Arca can extract readable article content into its native reader and cache that content on your device, but it does not bypass publisher access controls. If a source requires a subscription, you'll need an account with that publisher to read the full piece.

Can I read saved articles offline? A saved article with complete RSS text remains readable offline. On Apple devices, Arca can also keep an already extracted, bookmarked public article for offline reading. On Android, bookmarking does not pin extracted publisher-page text; that text remains available only while the bounded cache retains it. Subscriber-only and unsupported stories still use the publisher link and require a connection.

Can I listen to podcasts offline? Arca includes 22 curated shows—21 technology podcasts plus NPR News Now. Arca+ subscribers can download the audio file supplied in a podcast's RSS feed. On Android, find downloaded episodes under Listen → Downloads or Saved → Audio. On Apple devices, use Profile → Downloads.

What does Enhanced Voice send? Only after you request article narration, Arca sends the selected article URL, extracted article text, and store-issued subscription proof to Arca's server. The server verifies access and creates the requested audio. See the privacy policy for provider, cache, and retention details.

Can I listen without uploading an article? On iOS, choose Standard voice to use the device's speech service without sending the article to Arca's narration server. Cloud Narration stays off until you approve the explanation before the first cloud request. Cloud narration uses Arca-operated Kokoro processing, with Google Cloud Text-to-Speech as a fallback. Change your choice at Profile → Privacy → Cloud Narration.

How do I control crash reports? On iOS, Profile → Privacy → Crash Reports is off by default. Turning it on asks for your permission to send crash and watchdog reports to Sentry; reporting starts on the next app launch. Turning it off stops new diagnostic collection immediately but cannot recall reports already transmitted or in flight. Turning it back on also takes effect on the next app launch. Crash Reports does not enable Purchase Diagnostics. In build 118 and later, changing either diagnostic permission pauses reporting until the next launch.

Can Arca diagnose a purchase or Restore failure remotely? Starting with iOS build 118, eligible adults can enable Profile → Privacy → Purchase Diagnostics and approve its explanation. Fully quit Arca from the app switcher and reopen it before reproducing the failure. This separate, optional setting sends limited technical failure states to Sentry; it does not send Apple credentials, receipts, transaction IDs or reading content. Sentry receives network information such as your IP address; the privacy policy explains retention. The setting does not itself fix a purchase or grant subscription access. Turning it off stops new reports. Do not buy repeatedly to troubleshoot an access error; contact support.

How can I request my analytics data? On iOS, use Profile → Privacy → Copy Analytics References, then include the references in a privacy request to support@arcareader.app. This copies your current installation reference and any pending deletion references and is available only while your device holds a reference. Sending them to support lets us associate those references with your email and request. Turning off Anonymous Analytics starts deletion; Arca retains pending deletion references until the server acknowledges them, including when you turn analytics on and off again.

Privacy

Arca ranks your feed on your device and does not upload your reading profile to its servers. Apple device backups are separate from Arca's limited iCloud playback sync and may include local app data depending on your settings. See the privacy policy for the full details, including the limited data sent when you use optional services.